Support that keeps your product in production
24/7 monitoring, incident management, and a clear SLA. We respond by severity, find the cause, and fix it — then close the incident with a postmortem so it doesn’t recur.
Reliability in numbers
The SLA is a measurable metric. We keep uptime, response, and resolution times under control and surface the numbers on dashboards you have access to.
SLA uptime
on production systems
P1 response
from alert to response
MTTR
mean time to resolve
Coverage
on-call and alerting
What we watch 24/7
Metrics, logs, and traces from every layer — in one dashboard. An anomaly becomes an alert before a user notices, and goes to the on-call engineer by severity.
What support includes
One contract covers the whole operations loop. From monitoring and updates to backups and incident reviews — with transparent reporting every month.
Seniors who take the product to production
Seniors on the team from day one. Every project is led by the same seniors who shipped the previous 200.
- Systems architecture
- Code review & mentoring
- Production stability
- Flows & interaction
- Design systems
- User research
- Testing & monitoring
- LLMs & AI agents
- APIs & data
- Project delivery
- Documentation
- Team reporting
About support — the questions we usually get
The SLA defines service availability, response time, and resolution time for each incident severity. We measure uptime from external availability checks over the month; planned maintenance is agreed in advance and excluded from the calculation.
Let’s talk about your support
A 30-minute call to walk through your operations. No obligation: we go over uptime, incidents, and SLA — and you leave with a written support plan.
Book a call
30 minutes to review the current state: uptime, incidents, and support requirements.
/02Audit & plan
We review the architecture, monitoring, and risks. We send a support plan with SLA tiers.
/03Agree the SLA
We set severity, response and resolution times, coverage, and communication channels in the contract.
/04Set up monitoring
We put the system under 24/7 observation. On-call and alerting run from day one.